Terms & Conditions

Last updated: February 2026

1. Booking & Reservations

• All bookings are subject to availability and confirmation.
• A valid form of identification is required at check-in.
• Room rates are quoted per night and may vary based on season and availability.
• Group bookings may require advance payment or deposit.

2. Check-in & Check-out

• Check-in time: 2:00 PM
• Check-out time: 11:00 AM
• Early check-in or late check-out may be arranged subject to availability and may incur additional charges.

3. Cancellation Policy

• Cancellations made 48 hours before the check-in date will receive a full refund.
• Cancellations made within 48 hours of check-in may be subject to a one-night charge.
• No-shows will be charged the full booking amount.
• Refunds will be processed within 7-14 business days.

4. Guest Conduct

• Guests are expected to maintain quiet and respectful behavior befitting a retreat center.
• Smoking is prohibited in all rooms and indoor areas.
• Pets are not allowed unless prior arrangements are made.
• The management reserves the right to refuse service or remove guests who violate these terms.

5. Liability

• St. Joseph Villa Center is not liable for loss or damage to personal belongings.
• Guests are responsible for any damage caused to hotel property during their stay.

6. Payment

• We accept M-Pesa, credit/debit cards, and bank transfers.
• Full payment is required upon booking confirmation.
• All prices are in Kenyan Shillings (KES).

7. Contact

For questions about these terms, please contact us at:

📧 Stjosephvillaretreathouse026@gmail.com
📞 0116 850 533